Joseph Thompson, CEO of Richard Thompson Insurance Brokers (RTIB) turned to Sanjiv and coaching to help move their business which had stagnated and facing a number of challenges, including COVID, to restructure and reshape it and go for growth again.

Having fallen into the ‘Owners Trap’ of working IN the business, doing the same jobs and feeling like he always needed to be there, Joseph knew he needed external support to help him get the perspective, clarity and structure the business needed.

Within two weeks of working with Sanjiv, Joseph felt inspired by the benefits and how to operate ‘ON’ and not just doing the jobs ‘IN’ the business. Together they set: a vision, plan and clear goals broken down to quarterly priorities, monthly and weekly steps; created a clear structure, roles and responsibilities; defined their culture and core values and refocused everyone to create a highly engaged team.

Joseph said, “Having Sanjiv to help us see the wood from the trees, gain clarity on our long-term aims and create a plan to set and achieve our goals has been invaluable.”